General Frequently Asked Questions

We are a home bakery located in Rhodes, Sydney NSW 2138. We do not have a shop front at the moment but hopefully one day!

We are normally open Tuesday - Friday 8am to 1pm; 4pm to 6pm, and Saturday 9am to 12pm. However, opening times sometimes change - please follow our instagram page @la_pateasserie for any updates! 

We require at least 3 days notice. However, some cakes can be made on shorter notice. if you have any urgent requests, feel free to contact us via Instagram or email us at la.pateasserie@gmail.com and we will try our best to accommodate. 

Unfortunately, all our orders are for pickup only at this point. However, we are working on it and we offer delivery soon!

Please text us your estimated arrival time on the day and we will have the order ready to pickup! 

We need at least 36 hours notice for any changes in pick up date. Please contact us via Instagram or email la.pateasserie@gmail.com with as much notice as possible for any changes required to your order and we will do our best to accommodate. 

You will receive a reminder on your selected pick-up date. If you can no longer make your collection time, please let us know with as much notice as possible. If we have prepared your order and you can no longer collect, you have the option of sending an Uber Package to collect your orders or picking up your order the next day*. Unfortunately, we cannot offer a credit or a refund for products that have already been prepared by our kitchen.

*Our products are meant to consume fresh on the day, if you choose to pick up on the next day, there will be change in texture and/or appearance of the product.

Unfortunately, we do not offer cutting service at this moment. 

Depending on the cakes, they could contain Egg, Dairy, tree nuts, Gelatine, or other allergens. Some can be made Gluten Free/ Halal upon request. Please be aware that our food may come into contact with other allergens as it is a home-based bakery. Contact us at la.pateasserie@gmail.com or via instagram if you have any special dietary requirements or concerns. 

We used fresh cream for the cake which means it is sensitive to temperature and movement. To ensure the cream does not melt, we recommend bringing a cool bag with ice pack if the transport time exceeds 30 minutes. 

Keep the car cool using air conditioning and drive carefully. Sudden break could damage the cake. Ideally the cake is kept on a flat surface such as the floor of the passenger seat in temperature controlled conditions. We recommend not placing the cake in the car trunk or on slanted surface like the car seat to avoid the cake sliding/ tipping.   

Please store the cake in the fridge under 4°C  before consumption. Put any leftovers in an airtight container and consume within 3 days. Once the cake has been cut, it is normal for the cake to dry out and for the fruit to oxidize overtime. 

We use real tea leaves and powder to craft our tea-chiffon cake. While we hand-grind the tea leaves to make sure no big pieces are in the cake/ cream, sometimes they do slip through. However, we assure you the leaves are safe to consume.   

Shoot us a message via instagram or email! We love a creative project and would be happy to accommodate your idea if possible!