General Frequently Asked Questions

We are located in Epping, Sydney NSW 2121, just 5mins walk from Epping station.  Our address can be found at the bottom of the home page, and it is for pre-order pick up only.

We are normally open for pickup on Wednesday - Friday 8am to 6pm, Saturday 9am to 3pm and Sunday 9am to 1pm. However, our opening time sometimes do change - please follow our instagram page @la_pateasserie for any updates! 

We require at least 3 days notice. However, some cakes can be made on shorter notice. if you have any urgent requests, feel free to contact us via Instagram or email us at la.pateasserie@gmail.com and we will try our best to accommodate. 

Your order is confirmed once payment has been successfully received. You will receive an order confirmation within 30 minutes of placing your order, either by text or email (don’t forget to check your spam folder!).

If you’re unsure or experience any issues at checkout, please reach out to us at la.pateasserie@gmail.com and we’ll get back to you as soon as possible.

We do deliveries on Sat & Sun in the morning between 9am to 1pm. Select local delivery at checkout out - we have a flat $10 delivery fee to most Sydney Metropolitan Areas. Can't find your postcode? Contact us and we will see if we could deliver to you!

Please text us your estimated arrival time on the day and we will have the order ready to pickup! 

We need at least 36 hours notice for any changes in pick up date. Please contact us via Instagram or email la.pateasserie@gmail.com with as much notice as possible for any changes required to your order and we will do our best to accommodate. 

You will receive a reminder on your selected pick-up date. If you can no longer make your collection time, please let us know with as much notice as possible. If we have prepared your order and you can no longer collect, you have the option of sending an Uber Package to collect your orders or picking up your order the next day*. Unfortunately, we cannot offer a credit or a refund for products that have already been prepared by our kitchen.

*Our products are meant to consume fresh on the day, if you choose to pick up on the next day, there will be change in texture and/or appearance of the product.

Unfortunately, we do not offer cutting service at this moment. 

Depending on the cakes, they could contain Egg, Dairy, tree nuts, Gelatine, or other allergens. Some can be made Gluten Free/ Halal upon request. Please be aware that our food may come into contact with other allergens as it is a home-based bakery. Contact us at la.pateasserie@gmail.com or via instagram if you have any special dietary requirements or concerns. 

We used fresh cream for the cake which means it is sensitive to temperature and movement. To ensure the cream does not melt, we recommend bringing a cool bag with ice pack if the transport time exceeds 30 minutes. 

Keep the car cool using air conditioning and drive carefully. Sudden break could damage the cake. Ideally the cake is kept on a flat surface such as the floor of the passenger seat in temperature controlled conditions. We recommend not placing the cake in the car trunk or on slanted surface like the car seat to avoid the cake sliding/ tipping.   

Please store the cake in the fridge under 4°C  before consumption. Put any leftovers in an airtight container and consume within 3 days. Once the cake has been cut, it is normal for the cake to dry out and for the fruit to oxidize overtime. 

We use real tea leaves and powder to craft our tea-chiffon cake. While we hand-grind the tea leaves to make sure no big pieces are in the cake/ cream, sometimes they do slip through. However, we assure you the leaves are safe to consume.   

Shoot us a message via instagram or email! We love a creative project and would be happy to accommodate your idea if possible!