Terms & Conditions

TERMS OF PAYMENT

To commence production we require a 100% non-refundable deposit. Your order will be confirmed when we have received your confirmation of payment. If you wish to pay by BPAY or Cash, please contact us directly via la.pateasserie@gmail.com

In the event that a certain delivery/ pick up time is fully booked, La PâTEAsserie reserves the right to arrange an alternative timeframe to the customer. The customer will be provided a notification regarding this change and will have the option to proceed with the new schedule, reschedule or cancel the order.

COLLECTION POLICY

All orders require order confirmation email to be shown upon collection. Orders cannot be collected unless this information is provided. 

• It is the ordering party’s responsibility to provide and ensure La PâTEAsserie of the complete and correct contact details such as their full name, contact number, email address, complete delivery details, preferred pick-up time.
• Upon Pickup, customers alone are responsible for inspecting the Goods/Order when they Pick-Up the items and shall report any issues and/or defects to La PâTEAsserie.
• It is the ordering party’s responsibility to ensure that the correct and complete order is in their hands before leaving the premises. We are not liable for any damages to the order once they are fully transferred to the customer’s hands such as but not limited to incorrect/incomplete items due to the customer’s negligence, toppled over cakes, icing touching the box or broken cake toppers.
• Refunds are not applicable for failure to pick up due to the ordering party’s unavailability.
• Should the ordering party hire their own delivery service to pick up from the store, LaPâTEAsserie will not be liable for any damages during transit using the ordering party’s courier.

RISK AND TITLE

Risk and title in the products passes to you upon collection.

CREATIVE LICENSE DISCLAIMER

La PâTEAsserie does not guarantee that all the product lines used in the construction of the pastries shown on its website and all of its social media channels will be available at the time of making. For example, when a supplier de-lists an item such as a particular decoration etc, the store will endeavor to use a very close substitute to reflect the spirit of the original design as closely as possible. 

It is in this same thought that should the customer should understand that all order are handmade and will not be a 100% copy or replica of the image. Cake colour may also be subject to slight variations from the actual product due to possible discrepancies in the photo, screen resolution and lighting. La PâTEAsserie reserves the right to make alterations to the design, appearance, and technical specifications of the products on the website without notice. La PâTEAsserie also reserves the right to take photos of all products and use these materials for promotional purposes.

ALLERGIES AND DIETARY REQUIREMENTS

The store will not be held responsible for anyone suffering from intolerance or allergies. It's the customer's obligation to inform or consult La PâTEAsserie, in written form, of any allergies and dietary requirements. 

Inedible items may be used as decorations or packaging for the cakes. It is the customer’s responsibility to ensure that any inedible items are removed before consumption. 

Some cakes cannot be made halal, vegetarian or nut-free. It is the customer’s responsibility to read cake descriptions and confirm with La PâTEAsserie if an item can be made with special dietary requirments.

CANCELLATIONS

We require a minimum of 36 hours notice on cancellation of orders. Any cancellation occurs less than 36 hours to the pickup time, will not be issued a refund. We shall deal with all issues on a case by case basis and reserve the right to resolve accordingly.

We are unable to cancel cake orders that are already prepared and packed ready for pick-up.  La PâTEAsserie reserves the right to dispose of the order, should the customer fail to pick it up. These orders will not be issued a refund. 

REFUND POLICY

In order for a refund to be granted we request that the product in question either be photographed or returned to La PâTEAsserie for inspection. Any other complaint not covered by relevant consumer laws, will be subject to our customer service policy with remedies at the discretion of management. Please note that products cannot be returned due to change of mind or incorrect choice.